Refund & Returns Policy

Every artwork is produced to order specifically for each customer and is not held in stock.

Once production has begun, orders cannot be cancelled or returned simply because you have changed your mind. As each artwork is made to order, we do not accept returns or offer refunds for change of mind, incorrect ordering, or personal preference.

This policy does not affect your statutory rights under UK consumer law where an item is faulty, not as described, or of unsatisfactory quality.

Damaged Artwork

We take great care to ensure every artwork is professionally packaged and fully insured during transit.

If your artwork arrives damaged, please notify us within 48 hours of delivery by emailing tom@tomparsons.co.uk.

To enable us to assess your claim, please include:

• Your order number.
• A brief description of the damage.
• Clear photographs of the artwork.
• Clear photographs of the packaging, including any visible damage to the outer packaging.

Please retain the original packaging until your claim has been resolved, as we may require further information for our insurer or courier.

Once we have reviewed the information, we will confirm whether the claim is approved. Where damage in transit is confirmed, we will arrange an appropriate remedy, which may include a replacement artwork or a refund.

Damage occurring after delivery, including accidental damage, mishandling, improper installation, storage, or general wear and tear, is not covered under this policy.

Approved Refunds

Where a refund has been approved, it will be issued to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the payment.

If more than 15 business days have passed since your refund was approved, please contact us at tom@tomparsons.co.uk.